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Returns and Refunds

Credit notes are only issued for goods returned in the condition they were despatched in unless proven to be faulty, and are valid for the period of 12 months from date of issue.

Cancellations. products must be returned within 30 days from receipt and will only be accepted at the discretion of FMW Distinct Ltd and are subject to a 20% handling / re-stocking fee. Products must be returned in the condition they were despatched in. No product will be accepted for refund following the 30-day period.

Non-delivery / damaged goods. Non delivery of goods should be notified in writing within five days of receipt of invoice otherwise no responsibility would be considered. Damaged goods should be notified within 3 days of receipt and again the delivery should have been signed 'unexamined' for any claim to be considered. Goods claimed to be faulty or damaged must be returned within the 30-day period from date of invoice. Claims notified after this period will NOT be considered.